The health professionals offer face to face/in clinic, telephone, telehealth and car consultation appointments. If you are unwell with any symptom (eg fever, cough, shortness of breath, diarrhoea, loss of smell or taste and/or sore throat) no matter how mild, are waiting on the results of a COVID test, have been diagnosed with COVID in the last 14 days, have been diagnosed with COVID in the last 14 days and have not been symptom free for 48 hours, are a COVID close contact please book a telephone consultation with your GP. Alternatively Dr Fuller, Dr Bowstead and Dr Montagu offer car consultations if you need to be seen face to face during that time. We thank you for your co-operation as we are taking every precaution to ensure the clinic is safe for patients and staff. Family Doctors Plus request you wear a face mask if you are aged 12 years if requested by your health professional or recommended by Qld Health. Please ring 000 in an emergency. If you have any queries please ring Family Doctors Plus on 33578912.
Book Appointment Below
Windsor
Windsor Place, 2/178 Albion Rd, Windsor Qld 4030
Consultation Fee Schedules
(In Clinic, Telephone, Telehealth and Vaccination)
Monday – Friday (8am-6pm)
| Consultation Level | Private Fee | Medicare Rebate | Out of Pocket | Discount/Children under 16 |
|---|---|---|---|---|
| Standard | $102 | $42.85 | $59.15 | $92 |
| Long | $190 | $82.90 | $107.10 | $180 |
| Extended | $290 | $122.15 | $167.85 | $280 |
Saturdays until 1pm & Weekdays after 6pm. (Sunday Fee Schedule applies from 1pm on Saturday.)
| Consultation Level | Private Fee | Medicare Rebate | Out of Pocket | Discount/Children under 16 |
|---|---|---|---|---|
| Standard | $125 | $42.85 | $82.15 | $115 |
| Long | $210 | $82.90 | $127.10 | $200 |
| Extended | $315 | $122.15 | $192.85 | $305 |
Sunday (or Weekdays Before 8am & After 8pm)
| Consultation Level | Private Fee | Medicare Rebate | Out of Pocket | Discount/Children under 16 |
|---|---|---|---|---|
| Standard | $145 | $55.80 | $89.20 | No discounts |
| Long | $265 | $95.70 | $169.30 | No discounts |
| Extended | $340 | $134.20 | $205.80 | No discounts |
| Standard telephone/video | $145 | $42.85 | $102.15 | No discounts |
| Long telephone/video | $265 | $82.90 | $182.10 | No discounts |
| Extended telephone/video | $340 | $122.15 | $217.85 | No discounts |
The GPs value your time and make all efforts to run on time. However, sometimes emergencies do present that need their immediate attention which may mean a delay. If this happens, and you are unable to wait please ask the receptionists if they can transfer you to another doctor. To help GPs run on time the GPs request that you are mindful of booking adequate time for your appointment. The standard appointments are a maximum 15 minutes long. A standard appointment allows your GP the time to help you with one medical issue, for example, a respiratory infection, a musculoskeletal injury, abdominal pain or discuss your results. Please book a long appointment if you need help with a more complex issue such as a mental health problem, or if you need to discuss a new pregnancy, travel vaccination, have a well women’s check or if you have more than one medical issue. If you have more than 2 issues we suggest you book an extended appointment. If you are unsure as to what length of appointment you need to book please ask the receptionists. Some GPs require longer (30 min-45 min appointment, billed as a long or extended consultation respectively) for new patients to allow them the time to take a full medical history.
All the health professionals bill private fees (all consultations will incur a gap fee/out of pocket fee over the Medicare rebate, ie. they do not bulk bill). Every individual health professional sets their own fees. We request if you have issues with the fee or payment you discuss it with your health professional.
Please note there are additional costs for private vaccines (those outside the Qld Immunisation Schedule), dressings, procedures and tests (Spirometry, ECG, pregnancy test, etc). Please note that additional appointment types (eg care plans, mental health care plans, etc) and procedures (excisions, biopsies, iron infusions, ear suction, ear syringe, contraceptive insertion, etc) carry different/additional fees to the consultation fees above. Please ask your health professional or our receptionists for details of these fees.
COVID vaccine rollout
For more information please click here.
Telephone and Telehealth consultations
From 20 July 2020, Medicare provides a rebate for telehealth or telephone consultations only where the patient has an existing relationship with the GP/clinic providing the consultation. There are limited exemptions to this requirement (Eg. infants under 12 months of age, people who are homeless). This means that:
- If you have not seen a GP in the clinic face to face in the last 12 months you will not be eligible for a Medicare rebate for telehealth or telephone services. The full consultation fee will apply and there is no Medicare rebate.
Reception will collect your credit card details or call after your consultation to collect payment over the phone & send your claim to Medicare for a rebate if applicable. If you have booked online via Automed, or via reception your fee will be deducted from your credit card and you can claim your Medicare rebate online through Medicare. Family Doctors Plus does not store any credit card details.
If you are experiencing financial distress due to the COVID 19 pandemic please speak to your GP.
The Australian Government removed Medicare rebates for most phone consultations (eg extended phone consultations, chronic disease care plans, mental health care plans). This means that you will not receive a Medicare rebate for these services and will need to pay the full out of pocket fee. Our doctors advocated strongly against this given most patients prefer telephone consultations over video consultations. You can speak with your local Member of Parliament if this is an issue for you. Medicare rebates for long telephone consultations were re-introduced in mid January 2022 and removed again on 1st July 2022.
Dr Anne Nixon’s, Dr Craig Schmeider’s skin and Dr Tarn Montagu’s weight management consultations
Dr Anne Nixon’s consultations, Dr Craig Schmeider’s skin check consultations and Dr Tarn Montagu’s weight management consultations have an additional gap that is not refundable by Medicare. Please ask reception for their fee details.
Repeat scripts and/or referrals
You may request a repeat script or repeat referral online (through our appointment link) or via the phone. Please note, that the request will be forwarded to your GP for approval and there may be a 48 business hour wait (more if your doctor is away), so we kindly request you plan ahead. Your GP may request an appointment if a review is needed before providing a script or referral. It is up to their discretion. The fee for this service is $30 and there is no Medicare rebate. Please note this service is only available for repeat scripts or repeat referrals, and not for new scripts or new referrals and not for medications like antibiotics, sleeping tablets, benzodiazepine, narcotics or other s8 Medications. The doctors request you make an appointment if you need these so they can perform a clinical review.
A video or a face to face appointment (not a phone appointment) must be made for mental health care plans and reviews as per Medicare guidelines to access the rebates. These cannot be requested via an online request.
During the current pandemic the doctors will try to address your issues over the phone during the telephone consultation, however, there may be occasions when they request you present to the clinic for a physical examination, so they can assess you.
Please note that GPs cannot backdate referrals to specialists as it is illegal under Medicare legislation. Please check with your specialist if you need a referral when you make an appointment to allow you time to book with your GP for a referral. Please note that under Medicare, a GP referral is needed to access rebates with a private non-GP specialist.
Billing by health professionals
The health professionals privately bill and require payment at the end of your consultation. Private billing allows the doctors to spend more time with you and helps fund the services they provide. Cheques are not accepted. A processing fee of $250 will be charged for late payment.
If you have concerns regarding the adequacy of your Medicare rebate we request you speak with your local Member of Parliament. Medicare rebates are set by the Australian Commonwealth Government.
If you need to cancel or reschedule your appointment the health professionals request 24 hours notice. Failure to attend an appointment or cancellation within 2 hours of the appointment time may attract a non-attendance fee up to 100% of the appointment fee (including a higher fee for long appointment bookings).
It is the policy of the GPs not to prescribe drugs of addiction. The GPs employ QScript as per Queensland legislation.
Use of the treatment room may incur a private facility fee that includes nursing, equipment and dressing costs which is not Medicare claimable.
On arrival
Whether visiting one of the GPs, specialists or allied health professionals please always check in at the reception desk with one of the receptionists so they can arrive you onto the system.
It is important that your contact details are up to date so your health professional can contact you if necessary. On arrival the reception staff will confirm your current details. If you are new to the clinic you can complete your details here by downloading our patient form and bringing it with you to your appointment. (download form)
If you or your child are seriously ill or need emergency care please let the receptionists know on arrival so a nurse can immediately start caring for you. If your condition deteriorates while you wait please let the reception staff know as well.
Sometimes unforeseen problems or emergencies arise. If a doctor is running behind and you are unable to wait, receptionists will try and accommodate you with another doctor.
- All consultations require an appointment. A standard consultation is designed to deal with one straightforward medical issue. They last up to 15 minutes. We rely on your help to ensure that your doctor runs on time. If you have more than one issue or require a longer consultation please let the receptionists know at the time of booking. These may include:
- More than one medical issue
- Complex medical issues
- Mental health/Stress issues
- Complete Well Women’s/Men’s Health Checks
- New pregnancy health check/confirmation of pregnancy
- Work Cover issues
- Some skin excisions
- If you require an emergency appointment, please discuss your situation with the receptionists. Receptionists will try to accommodate fit in appointments for sick patients however it may not be with your regular doctor.
- All the GPs require everyone to make an appointment (face to face, telephone or telehealth) for ALL INVESTIGATION RESULTS, including blood tests, ultrasounds and x-rays. Please bear in mind that even normal results may need follow-up, e.g. if the problem has not resolved. Usual consultation fees apply. If you have concerns regarding this policy please speak with your doctor.
- Due to Privacy Legislation we are unable to email results or discuss your results with others on the phone.
- For your convenience some of the GPs offer early morning, late evening and weekend appointments. Extra appointment fees may apply
- Repeat scripts and referrals may require an appointment. If you are just in need of a repeat script (script for regular medication, no other concerns)please let the reception staff know so they can fit you in at your earliest convenience.
Please note that driver’s licence medicals, travel consultations and skin checks require their own appointments. GPs cannot provide the information and care you need when these are booked as a single appointment together with another medical issue.
Before you leave
Please settle your account with the receptionists. They will make follow-up appointments if needed. They can provide you with directions to pathology, radiology and public transport. If blood tests or other investigations such as x-rays or ultrasounds have been ordered by your doctor please make a follow-up appointment for these results. Most blood test results will be available in one week, cervical screening results in two weeks and radiology investigation results two business days after you visit radiology.
